Solutions for Business, Inc. started in 1989 as a custom programming
and service company in downtown Cumberland. At that time,
SSB sold computer hardware principally to host their special-purpose
business software. Meanwhile, new local companies sprang up
to meet the growing demand for desktop computing hardware:
PC's and Apple Computers. From the late 1980's until the mid
1990's, PC-based computers were very expensive and carried
a high profit margin for the retailer. As hardware prices
dropped and more "out of the box" business software
became available in the mid to late 1990's, SSB emphasized
more sales and service of hardware, and developed an expertise
in network installations and operating systems. Many other
resellers experienced a serious down-turn in business because
they could not profitably sell against mail-order companies
and super-stores. SSB, however, had not relied heavily on
hardware as the major contributor to its profitability, and
was therefore able to compete successfully in volume sales
of hardware at a low margin. In 1997, the company purchased
a building in Pinto, MD, to accommodate larger inventory,
expanded technical services and additional employees to handle
the rapidly increasing customer base.
the move to the new location, SSB used its historical expertise
in business and institutional automation, and a growing volume
of purchases from major manufacturers and distributors, to
aggressively seek new business from governmental and corporate
accounts. The company won major government bids and was able
to show large corporate customers the ideal combination of
low equipment costs plus local service and support -advantages
that neither direct sellers nor local retailers with high
overhead costs could match. In a few short years, annual revenues
surged above the million dollar mark.
late 1998, a distributor of consumer information "touch"
systems asked SSB to propose a hardware package and companion
support program for their in-store natural health information
systems located in retail stores across the country. The SSB
system was an instant success, and SSB was soon shipping out
nearly a thousand kiosk systems a year. SSB has also migrated
the kiosk technology to other applications, including a "hardened"
system used in correctional facilities to administer inmate
The new Pinto location was entirely too small to support
the growing business, so SSB came back to downtown Cumberland
to find a production facility for the kiosks and office space
for corporate management. Later, a fourth location was added
subsequent to the merger with CSE, a former competitor located
in Frostburg, MD.
October, 2000, SSB moved all locations into a single facility
at 662 Greene St., in Cumberland, site of the former Superfresh
market (now occupied by Dollar General). SSB operates more
efficiently than ever because of the reduction in expense
occasioned by this move as well as the greater efficiencies
made possible by having all employees at one, central location.
Special Capabilities: SSB has always focused on business
and governmental customers as its primary markets. This includes
professional offices, retail businesses, banks, hospitals,
industrial accounts, schools and educational institutions
and other technology businesses. The company is a Microsoft
Certified Solution Provider with two Microsoft Certified Solution
Engineers on staff as well as CompTIA (A+) certified technicians.
We have years of experience and specialized capabilities in
operating systems and network design, installation, configuration
and support, including wireless networks. Locally, we partner with Interstate Communications
Services for cabling and telephone applications, and TWR for
internet access, so we can provide smooth integration of products
and services for our customers.
SSB matches technical savvy with purchasing muscle. We work
with dozens of sources on a daily basis so as to secure best
possible pricing and shortest delivery times. We target our
purchasing volume to the sources that will give us the best
pricing concessions, and include the value of special dealer
rebates and other promotions to give our customers the best
deal possible. Our supplies and consumables catalog has no
printed prices because prices change constantly, generally
moving down, and we pass the savings on to you.
SSB Sales and Management people have career backgrounds and
experience outside the computer field, so we are better able
to understand the unique problems faced by our customers and
define solutions not in terms of megahertz or gigabytes, but
rather in terms of work accomplished and business goals met.
The SSB Style: Even though we are the dominant, and now the
oldest, computer reseller in our area, we are still "new"
to many people. This is due to the fact that most of our business
comes through referrals rather than advertising, and the absence
of a retail store front. While we welcome sales of any size
from any source, we do not want the expense of advertising
and promotion to add significantly to the price we charge
Likewise, we keep inventory to a minimum so you pay for the
product you buy as opposed to unsold goods awaiting a future
sale. Since virtually any computer product is available to
us on a "next-day" basis, we see no advantage to
us or to our customers in stocking unsold merchandise. On
the other hand, we do keep good quantities of the most popular
supplies and consumables as well as system components for
which a steady demand exists, or for which a shortage is likely
to occur. Accordingly, our service department can repair equipment
promptly and we can build new systems within hours of receiving
retail customers shopping for a system or component will note
that our "showroom" occupies a very small portion
of our total area, and that, with the exception of supplies
and some special purchases, very little stock is on display
and no sales clerk seems to be on-hand. But, in just a moment
someone will appear to assist you. We will quickly locate
what you need, either in our own facility or in a nearby warehouse.
Generally the price will be as good or better than what you
would find on the internet or recent discount catalog.
If you are thinking about putting computers to work in your
business, or making an upgrade to existing assets, we will
sit down with you in a conference area to sketch out the initial
plans and make an appointment to visit your site and learn
as much as we can about your operation. Business and government
customers may also call us to arrange our on-site visit or
discuss bid specifications.
largest part of SSB -the part you don't see from the front-
is occupied by our warehouse, technical department and administrative
area. With 10 phone lines, high speed internet access, state-of-the-art
office automation and 14 dedicated professionals, we are building
up systems for shipment coast-to-coast, dispatching technicians
to customers in the tri-state area, delivering and installing
equipment, and matching customer needs to the lowest cost,
highest reliability sources available at the moment. At SSB,
it's all about the customer.
For over a decade, SSB has employed a style of business that
lets us actually operate at lower costs while emphasizing
best-of-breed customer care. Competitive pricing, prompt response,
quality service, technical expertise and a genuine interest
in the success of our customers have proven to be a winning
combination and we hope to put this combination to work for
Confidentiality Notice: SSB does not disclose customer contact
information to any third party except upon the legal requirement
of a court or law enforcement agency.